1. Warranty

Luxx Spas swim spas include the following warranty coverage:

• 20 Year Warranty on Frame

• 5 Year Warranty on Acrylic

• 3 Year Warranty on Plumbing, Pumps, Heaters and Jets

 

2. Sales Policy 

All swim spa purchases made through Luxx Spas are final sale.

Due to the custom nature, size, and logistics involved in swim spa ordering:

• No returns are accepted under any circumstances

• No refunds will be issued after purchase

• Exchanges are not available

By completing a purchase, you acknowledge and agree to these terms.

3. Deposit Policy

To reserve a swim spa, a deposit may be required.

• All deposits are final and non-refundable

• Deposits cannot be transferred, refunded, or credited toward other products or services

• Once a deposit is made, the swim spa is considered reserved

 

4. Order Changes & Cancellations

Once an order is placed:

• Orders cannot be cancelled

• Modifications may not be possible depending on order stage

• Any approved changes may be subject to additional fees

5. Privacy Policy

Luxx Spas respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name, phone number, and email address

• Billing and shipping information

• Purchase and inquiry history

How We Use Your Information

Your information is used to:

• Process orders and payments

• Communicate about your purchase or inquiry

• Improve our services and customer experience

Information Sharing

We do not sell or rent your personal information.

Information may be shared with trusted third parties only when necessary, such as:

• Payment processors

• Service providers involved in fulfilling your order

Data Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure.

6. Limitation of Liability

Luxx Spas is not liable for:

• Indirect, incidental, or consequential damages

• Delays outside of our control

• Improper installation or misuse

Customers assume responsibility for proper use and compliance with local regulations.

7. Agreement to Terms

By purchasing from Luxx Spas or using our website, you agree to all policies outlined above.