Customer Reviews
We are committed to providing an exceptional shopping experience at Ace Swim & Leisure. From the moment you walk through our front door, you will be greeted with a smile and treated with respect, kindness, and professionalism. Our experts in Western New York are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come. Take a look at some of the things that our past and existing customers had to say about us.
Came in once when I was headed to a friend’s place and she needed help with her swim spa. It didn’t look too good so I told her to stop in as I’ve had great luck with them at their other locations. Same great service and help at this location too. Thank you. ‐ Tracy Gola
I’ve never had a bad experience here. Any time I’ve had an issue, the managers have stepped up and made things right. I know where I can go to get honest advice and competitive pricing. Thank you Luxx. ‐ Evan Thornton
Luxx has been taking care of our swim spa for the last three years. Phillip always gives us the knowledge we need so we don’t add more than necessary. We plan to upgrade our tub with a new model and it’s so nice to have the information we need without being pressured. This is definitely the kind of store that has earned our business and we will be loyal customers forever. ‐ Denisa Brennan
I own a swim spa that I purchased from Luxx Spas over a dozen years ago. In that time, I have never experienced anything less than friendly & helpful people in the store. I cannot speak to issues with hot tubs, but every year, they have checked my swim spa water, made recommendations, and answered my questions. I have followed their advice & instruction, and in ALL of those years, my swim spa has NEVER been anything less than crystal clear, with the correct chemical balances, and totally enjoyable. ‐ David Kane
Highly recommend. They are very patient and have a large selection of spas. They were great for me as a first time swim spa owner ‐ Matt Lavonas
They made our Dualzone swim spa purchase a piece of cake, from delivery to install! ‐ Alysia Chapin
Luxx Spas is definitely the place to go when it comes to hot tubs! Vince was helpful and kind when it came to the buying process. He was also knowledgeable and really taught me all about my hot tub. I had a wonderful experience. Will definitely tell my friends about my buying experience and recommend them going here. ‐ Taylor Taccone
We priced out and compared 3 different swim spa companies and Luxx was the best with service, product line and competitive pricing. Vince at Luxx made it VERY easy to make a decision we felt comfortable with and feel like we got the best value for our money. Their installer was courteous, prompt and responded quickly to our voice mail. ‐ Molly Stolarcyk